Frequently Asked Question

Everyone's journey is unique and each savings goal is a new story. That's why Rize proudly provides individualized white glove support. Our Customer Happiness team responds to requests in under 24 hours Monday – Friday.

Top Questions

Rize is an automatic savings account designed to making saving simple, so you can spend more time doing the things you love. You set your savings goals and your deposit schedule, and Rize handles the rest. You can update your goals or savings target at any time, and easily withdraw your money when you need it. To help keep track of your savings, Rize will send you an update on your progress via email or text each time you make a deposit. You can also log into your Rize account to check on your progress at any time.

Rize is designed to help you save before you spend. We recommend connecting your most active checking account. Your Rize savings are like a direct saving deposit right from your paycheck, so you will want to make sure you connect an account you can save from. To keep all our Rizers safe, each Rize account will an only connect to one bank account.

Rize is all about saving your money. There are no fees and no hidden costs to use Rize. We ask you to tell us what Rize is worth to you. You have the option to contribute a small amount from your savings each month to help us keep making Rize better for you. The choice is all yours.

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Deposits can fail for one of two reasons: either Rize had a hiccup connecting with your bank or your bank stopped the funds from being released.

Rize connects with your checking account to automatically help you save. Sometimes transfers fail because we lost the connection with your bank. When you login you will be prompted to reconnect your bank. Our support team is here and happy to help - you can contact us at support@rizemoney.com.

A deposit can also fail because your bank rejected a transfer. On your scheduled deposit date Rize checks your bank account balance to protect you from overdraft. Due to the 2-3 day processing period your account balance may change causing your bank to reject the transfer. When your bank rejects a deposit, the automated clearing house Rize works with will charge your Rize account $30 for the reversal.

For details on a failed transfer please reach out to our support team support@rizemoney.com.

You know what you want better than anyone else, so we leave this entirely up to you. The important thing is that you're saving for goals that you care about (and you can use emojis πŸ˜πŸ€‘). You can always add new goals, delete old goals, transfer savings between goals, and even change the amount of monthly savings allocated to each goal, any time you want and as often as you want. Simply go to the Plan section in your Rize account to make changes.

Other Questions

No. Rize is an independent savings account. We operate as individual brokerage accounts in order to increase functionality as we grow and give Rizers the best possible benefits (like our above-average interest rate).

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Great question! If you find yourself pinching pennies, start small. If you feel pretty good about putting away a chunk of money regularly we recommend aiming for 10% of your take home salary. We're here to make it simple and help you start getting in the habit of saving. Still looking for more concrete numbers? Try our new Savings Calculator!

You hate fees and so do we. That’s why we will never make a deposit into your Rize account if it will drop your bank balance below $50. We will notify you before each transfer, so you can be sure your bank account is ready. You can always pause or update your transfers at any time.

You bet! Rize is currently offering 0.91% APY on your savings, that’s 17 times the national average for savings accounts. Rates are subject to change.

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Every time you save, Rize will send you an update on your progress via email or text. You can also log in to your Rize account to check on your progress at any time.

To make a transfer, click the plus button in your Rize dashboard, select "start a transfer". From here, you can make a deposit or withdrawal. To make a withdrawal, transfer your money from your goal to your checking account. Transfers may take 2-3 days to process before becoming available in your checking account.

You can withdraw any amount from your Rize account as often as you want, for free. You can transfer money between goals instantly, or transfer money back to your bank account in 3 to 5 business days, depending on your bank.

Rize is accessible on any mobile or tablet browser. Currently, there is no Rize app for iOS or Android, but we expect to release a Rize mobile app in the future. Pro tip: pin Rize to your phone home screen for quick access πŸ“²

Rize currently works with over 2,500 banks and credit unions in the United States. You must connect a checking account in order to use Rize. Debit cards, gift cards, and other mobile payment services will not be accepted.

Yes. πŸ” Your privacy and security are a top priority. Your personal information is anonymized, encrypted, and securely stored. The funds in your Rize account are SIPC insured upto $250,000.

No. Rize is a for-profit company. We just believe that we can build a better company by making our customers successful in their own lives, and that our customers are the best judges of the value that Rize provides for them (see our "pay what you want" philosophy).

No. When you join Rize you will get your own Rize account which will hold your Rize savings until withdrawn.

We are always here to answer them. Please e-mail us at support@rizemoney.com and one of our team members will gladly assist. πŸ›Ž

Absolutely. You can add new goals, delete old goals, transfer savings between goals, and even change the amount of monthly savings allocated to each goal, any time you want and as often as you want. Simply go to the Plan section in your Rize account to make changes.

At this time, Rize currently works with over 2,500 banks and credit unions around the United States.

Have more questions or feedback? Let us know: hello@rizemoney.com

Rize proudly offers live support from real people. Just like you, we're not always in the office over the weekends. We work to answer all inquires within 24-hours Monday-Friday.